For business process outsourcers
You run KYC, CDD and monitoring operations for regulated clients, and you're judged by their standards and their regulators. We bring senior programme leadership and financial crime depth to help you deliver at scale, prove quality, and turn a fragmented operation into one that runs.
Remediation & programme management
Senior PMO leadership for KYC/CDD remediation and backlog programmes, from someone who has taken over a stalled, year-old remediation and got it moving. We bring order to fragmented trackers, set a risk-tiered plan, build the RFI and escalation workflows, and give your client and their regulator the evidence of progress they're waiting for.
Discuss a remediation- A single master remediation tracker
- Risk-tiered prioritisation & workflows
- RFI, decision & escalation logs
- Governance & stakeholder alignment
- Client & regulator progress reporting
Run the operation to a higher standard
From firefighting to a repeatable, measurable, defensible operation.
Process excellence & optimisation
Map how work actually flows through your operation, then remove the bottlenecks, hand-offs and manual steps that slow it down and introduce error. We standardise case handling, build in audit trails, and design an operating model for KYC, CDD and monitoring that holds up as volumes grow.
AI & automation enablement
A practical read on where automation and AI genuinely improve quality, speed and cost, and where they don't. We identify the manual work worth automating, design rule-based triggers for document and ID expiry, risk-score changes and periodic refresh, and give you a roadmap grounded in operational reality, not hype.
Metrics, SLAs & performance review
The numbers your clients and their regulators actually judge you on. We design and review the SLA, SLI and KPI framework behind the operation, throughput, ageing, accuracy and productivity, so performance is visible, defensible, and improving over time.
Quality assurance frameworks
A QA framework that proves your case handling is right, not just fast: sampling methodology, error taxonomies, calibration between reviewers, and feedback loops that lift quality. The evidence base you need to win client trust and pass their assurance reviews.